Hostlumina - Terms of Service

This Web Hosting Agreement (this "Agreement") is between Hostlumina, and the person (individual or legal person) whose signs Hostlumina's service order and set up form (the "Order") incorporating this Agreement by reference ("Customer"). This Agreement governs Customer's use of Hostlumina's Web hosting service.

1. Services. Subject to the terms of this Agreement, and contingent on Customer's satisfaction of Hostlumina's credit approval requirements, Hostlumina agrees to provide the web hosting services described in the Order for the fees stated in the Order.

2. Term. The initial service term of the Agreement shall begin on the date that Hostlumina generates an e-mail message to Customer announcing the activation of the Customer's account (the "Service Commencement Date") and shall continue for the number of months stated in the Order (the "Initial Term"). Upon expiration of the Initial Term, this Agreement shall automatically renew for up to three successive renewal terms of the same length as the Initial Term (each a "Renewal Term") unless Hostlumina or Customer provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the "Term".

3. Account Setup. Your account will be setup after it has been received and/or our partner(s) have verified your order(s) in case of fraud. For dedicated purchases or high risk transaction, it will be necessary to provide a government issued identification and might also require a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.

4. Payments.

(a) Fees. Fees are payable in advance on the first day of each billing cycle. Customer's billing cycle shall be monthly or annually as indicated on the Order, beginning on the Service Commencement Date. Hostlumina may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes Hostlumina to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Hostlumina will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 14th day following invoice date, but in no event earlier than the first day of each billing cycle.

(b) Fee Increases. Hostlumina may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).

(c) Taxes. At Hostlumina's request Customer shall remit to Hostlumina all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on Hostlumina), regardless of whether Hostlumina fails to collect the tax at the time the related services are provided.

(d) Early Termination. Customer acknowledges that Hostlumina may terminate this Agreement at any time if Customer violates this Agreement or the Acceptable Use Policy posted at http://www.hostlumina.com/Accetable_Use_Policy.htmll (the "AUP"), which is hereby incorporated by reference in this Agreement. Customer acknowledges that the amount of the fee for the service is based on Customer's agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Hostlumina terminates the Agreement for Customer's breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for Hostlumina's breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.

5. Law/AUP. Customer agrees to use the service in compliance with applicable law and the AUP, . Customer agrees that Hostlumina may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer's use of the Services. Amendments to the AUP are effective on the earlier of Hostlumina's notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with Hostlumina's reasonable investigation of any suspected violation of the AUP. In the event of a dispute between Hostlumina and Customer regarding the interpretation of the AUP, Hostlumina's commercially reasonable interpretation of the AUP shall govern.

6. Customer Information. Customer represents and warrants to Hostlumina that the information he, she or it has provided and will provide to Hostlumina for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to Hostlumina that he or she is at least 18 years of age. Hostlumina may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer's account until Customer has provided a written notice changing the Primary Customer Contract.

7. Indemnification. Customer agrees to defend, indemnify and hold harmless Hostlumina, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, , demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer's services in violation of applicable law or the AUP by Customer or any person using Customer's log on information, regardless of whether such person has been authorized to use the services by Customer.

8. Disclaimer of warranties. Hostlumina does not warrant or represent that the services will be uninterrupted, error-free, or completely secure. To the extent permitted by applicable law Hostlumina disclaims any and all warranties including the implied warranties of merchantability, fitness for a particular purpose, and noninfringement. To the extent permitted by applicable law, all services are provided on an "as is" basis.

9. Limitation of Damages. Neither party shall be liable to the other for any lost profits, or any indirect, special, incidental, consequential or punitive loss or damage of any kind, or for damages that could have been avoided by the use of reasonable diligence, arising in connection with the agreement, even if the party has been advised or should be aware of the possibility of such damages. Notwithstanding anything else in the agreement to the contrary, the maximum aggregate liability of Hostlumina and any of its employees, agents or affiliates, under any theory of law (including breach of contract, tort, strict liability, and infringement) shall be a payment of money not to exceed the amount payable by customer for three months of service. Customer acknowledges that it is solely responsible for interactions with end users of customer's site or service. To the extent permitted under applicable laws, customer hereby releases Hostlumina from any and all claims or liability related to any product or service of an end user, any action or inaction by and end user, including end user's failure to comply with applicable law, and any conduct or speech, whether online or offline, of any end user.

10. Suspension/Termination.

(a) Suspension of Service. Customer agrees that Hostlumina may suspend or terninate services to Customer without notice and without liability if: (i) Hostlumina reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) Hostlumina reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. Customer shall pay Hostlumina's reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection.

(b) Termination.The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Hostlumina fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer's written notice describing the failure in reasonable detail. The Agreement may be terminated by Hostlumina prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within two (2) days of a written notice from Hostlumina describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer's Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.

11. Requests for Customer Information. Customer agrees that Hostlumina may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer's customers or end users that Hostlumina reasonably and in good faith believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

12. Back Up Copy. Customer agrees to maintain a current copy of all content hosted by Hostlumina notwithstanding any agreement by Hostlumina to provide back up services. Hostlumina makes no absolute guarantee that a backup can be provided. The customer is ultimately responsible for maintaining and storing their own backups. Dedicated server services are not backed up by Hostlumina

13. Changes to Hostlumina's Network. Upgrades and other changes in Hostlumina's network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer's hosted content and/or applications. Hostlumina reserves the right to change its network in its commercially reasonable discretion, and Hostlumina shall not be liable for any resulting harm to Customer.

14. Resource Usage.

Daemons/Servers/Shell
Under no circumstances are you allowed to run any daemons, servers or compile anything under your account without direct permission from Hostlumina management. Shell access is meant to be used solely with basic file system usage.

System Resources
You're not allowed to use an excessive amount of system resources for an extended period of time. If your account is found to be utilizing a large amount of resources we will contact you and give you further information. Under extreme cases suspension may be necessary until the issue can be resolved.

Cron Usage
You may not have cron jobs in intervals lower than 1 minutes a part.

Account Limitations
You may use your account for personal use but not as a backup facility for automated backups or things of that nature. If you're unsure if your intended use violates this TOS please contact us so we can clarify it for you

15. Dedicated Servers. Hostlumina reserves the right to reset the password on a dedicated server if the password on file is not current in order to proceed with security audits as required by our datacenter and internal company policy. Host lumina servers the right to audit servers as needed and to perform administrative tasks/actions at the request of our datacenter. Dedicated servers are NOT refundable nor backed up by host lumina. It is the responsibility of the client to maintain backups. If server security is compromised, the account holder is responsible for all violations of these Terms of Service and the Acceptable Use Policy (.AUP.), including SPAM, and all disconnect and reconnect fees associated with violations. Hostlumina does not harden or enable additional server security software outside of operating system defaults.

Payments - Hostlumina requires all in voices in Dedicated server services to be paid by/on due date. Payment not received on by/on due date will be immidiately suspended.

Cancellations - Hostlumina requires a seven (7) day notice of cancellation prior to the billing renewal date for the upcoming billing cycle, submitted via support ticket. A seven (7) day notice before the upcoming billing date is also required for any downgrades. All client data will be destroyed immediately after the cancellation date. If the notice of cancellation is not provided within seven (7) days, the server will still be canceled however a termination fee of $40 will be applied to the account and must be paid within 15 days to avoid full account suspension.

Non-Payment/Service Interruption - Services interrupted for non-payment may be subject to a $30 late fee. Data stored on a client's services will not be available to the client until reconnection is established or alternative arrangements are made to the sole satisfaction of Hostlumina. Clients deactivated for non-payment or charge-back are subject to their data being destroyed four (4) days from suspension/charge-back date. Hostlumina is not responsible for data integrity, regardless of circumstance. Hostlumina strongly recommends keeping up to date and off network backups to protect against data loss.

Refunds and Chargebacks - Dedicated servers are not eligible for a refund. Prepayments and account credit are ineligible to be refunded, or transferred to alternate accounts. Any and all charge disputes must be reported directly to Hostlumina within thirty (30) days of the date which the charge originally occurred. If a charge which is deemed valid by Hostlumina, and validated by our Terms of Service or AUP, is disputed to a financial institution by performing a charge-back, then the client agrees to pay an 'Administrative Fee' of $250 in addition to original amount of funds which were reclaimed.

Suspensions - In the event a service is suspended for non-payment, it will be subject to termination seven (7) days from the time of suspension. At which time, a termination fee of $30 will be applied to the account which must be paid within 15 days to avoid full account suspension. Hostlumina assumes no liability for the integrity of the data stored on a suspended server.

Bandwidth Usage/Overages - Clients agree to pay any and all bandwidth overage charges accrued on their account from the previous billing cycle. Bandwidth overage charges are billed per gigabyte at a rate of $0.35 (Thirty five cents) over the allotted bandwidth on the service. Hostlumina reserves the right to suspend any account which does not pay bandwidth overage charges within 15 days.Hostlumina is not responsible for spikes in bandwidth that are caused on a client's service for any reason. Client assumes liability for all bandwidth to and from their services. If issued an expected to exceed bandwidth notification, clients are required to make payment arrangements within 24 hours of that notification to prevent possible service interruption until adequate arrangements are made. These arrangements may include being required to pro-actively upgrade bandwidth.

Abuse - Hostlumina reserves the right to deny mail delivery from any servers hosted on our network if they are believed to be involved in SPAM or SPIM activities. This includes spam support services such as DNS or spamvertised web sites. Our abuse department will locate abusive servers based on public blacklist monitors, abuse reporting from external networks, and other means. If our abuse department receives a report or otherwise becomes aware of abuse-related activities active on our network, we will identify the server the abuse was initially sent from (via IP and in some cases by domain) and create a ticket on behalf of the user who occupies the server with information regarding the abuse such as logs describing the abuse and an explanation of what abuse took place. We require a client response to all abuse tickets within 48 hours of the ticket being opened. Usually no services will be suspended or filtered within the first 48 hours. If a response is not received within 48 hours the server is eligible for suspension and may be completely disabled until a response is received. Occuring abuse on a client server may lead to service termination or longer-term port filters as some blacklistings can take weeks to time out or be removed. Hostlumina reserves the right to refuse services to any client whose account(s) have been fined or terminated for abuse-related activities. If an IP range or IP address has been blacklisted as a result of excessive abuse reports, Hostlumina reserves the right to issue a fine of $200 and immediately terminate the service.

16. Notices. Notices to Hostlumina under the Agreement shall be given via the ticketing system for customer support on https://www.hostlumina.com/billing/submitticket.php. Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.

17. Force Majeure.Hostlumina shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Hostlumina's control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

18. Uptime Guarantee. If your shared hosting server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of Hostlumina dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system of the server which may differ from the uptime reported by individual services. To request a credit, please contact billing@hostlumina.com with justification. All requests must be made in writing via email. Our uptime guarantee policy only applies to shared hosting packages.

19. Miscellaneous. Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party's name or trade mark without the other party's prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer's purchase order or other business forms are not binding on Hostlumina unless they are expressly incorporated into a formal written agreement signed by both parties. A party's failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party's rights with respect to that provision or any other provision of the Agreement. A party's waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Hostlumina's prior written consent. Hostlumina 's approval for assignment is contingent on the assignee meeting Hostlumina's credit approval criteria. Hostlumina may assign the Agreement in whole or in part.

This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supercedes and replace any prior understanding or communication, written or oral.

20. Changes To The TOS. Hostlumina reserves the right to revise its policies at any time without notice.

Table of Contents